Dispute Policy:
swisstrade365.com is owned and operated by Ninety One Group Ltd. and has the company registration number: 2024-00157. Our registered address is #10 Manoel Street, Castries, Saint Lucia. In the event of any dispute, the parties will make good-faith efforts to reach a settlement for any claim arising from or related to this Agreement. If an agreement on settlement terms cannot be reached, either party may escalate the dispute to confidential arbitration proceedings conducted by a sole arbitrator in accordance with the ICC ADR Rules. The arbitrator’s decision will be final and binding.
Arbitration proceedings will be conducted in English, either in Saint Lucia or another mutually agreed location. It is important to note that this clause explicitly grants exclusive jurisdiction to the arbitration process mentioned above, and neither party is authorised to bring any claim before the courts of its domicile that contradicts this arbitration process.
Complaints Policy:
As you complete your registration with SwissTrades365, you will be required to furnish specific identification details. It is crucial to recognize that you are solely responsible for safeguarding the login credentials and password associated with your SwissTrades365 account. Consequently, any damages arising from improper or unlawful use of your account due to acts or omissions on your part are your sole responsibility. During the registration process, you agree to provide accurate and complete information about yourself, and you further undertake not to impersonate any other individual or entity, nor conceal your identity from SwissTrades365 for any reason.
If you register as a commercial entity, you affirm that you possess the requisite authority to legally bind that entity to this Agreement. SwissTrades365 treats the information provided during registration with utmost care, in accordance with our disclosure of information policies and privacy policy.
At SwissTrades365, we prioritise the maintenance of effective and transparent mechanisms for the prompt handling of complaints, whether from existing or potential retail clients. We maintain a comprehensive record of all complaints received and the corresponding measures taken for their resolution. This procedural framework ensures fair and consistent handling of client complaints while striving to deliver the highest standards of customer service.
Any complaints or appeal to dispute ought to be reported to [email protected].